Client Support Representative / Customer Service Representative

RPI Philadelphia; Chester (Delaware County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Client Support Representative to enhance customer engagement and promote brand awareness. This role involves educating consumers about products, building lasting relationships, and participating in strategic meetings to achieve sales goals. With a focus on positivity and diversity, the company offers a supportive work culture that values employee recognition and career advancement. If you have strong communication skills and a desire to grow within a prestigious organization, this opportunity is perfect for you.

Benefits

Positive and diverse working culture

Opportunities for career advancement

Closures on all major holidays

Travel opportunities and company events

Consistent Schedule and job security

Qualifications

• 0-2 years of experience in a customer-centric role is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Interact with potential consumers by educating them on products and services.
• Build relationships with customers using interpersonal skills.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem-Solving

Education

High School Diploma

College Degree

Job description

Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support Representative’s primary function is to increase awareness for the company and its solutions while delivering strategic, consistent messaging to all audiences.

We anticipate this year to be our most successful year to date. We are diligently expanding not only our client portfolio but also our work culture. Our Client Support Representative team does an incredible job at promoting positivity and diversity across departments and with our prestigious clients. Our philosophy has always been to promote our employee's accomplishments and reward their progress through promotions, compensation, and, most importantly, recognition. If you are enthusiastic, have good people skills and desire to expand your career with a prestigious company then our Client Support Representative role is for you!

Client Support Representative Responsibilities:

• Interact with potential consumers by educating them on products and services our clients provide
• Build imperishable relationships with customers with interpersonal skills and overall personability
• Answer questions regarding services and expand on the benefits of our brand vs. competitors
• Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals
• Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
• Complete customer's orders efficiently and accurately

Client Support Representative Requirements:

• 0-2 years of experience in a customer-centric role is preferred
• High School Diploma or equivalent
• College Degree is preferred but not required
• Strong ability to communicate effectively
• Aptitude for taking on multiple responsibilities with versatility

Client Support Representative Incentives:

• Positive and diverse working culture
• Opportunities for career advancement
• Closures on all major holidays
• Travel opportunities and company events
• Consistent Schedule and job security