Client Service Representative

Wiraa; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in innovative health solutions is seeking a remote Client Service Representative. The role involves providing Level 1 support for genetics products, addressing client inquiries, and maintaining high customer satisfaction. Ideal candidates will have a background in customer support and knowledge of genetic concepts. Join a mission-driven team focused on improving human health through technology.

Benefits

Medical, Dental, Vision Insurance

Life and Disability Insurance

Paid Time Off

Parental Benefits

Compassionate Leave

401(k) with Match

Employee Stock Purchase Plan

Qualifications

• 0-2 years of customer support experience with Bachelor's.
• 5+ years in customer support, especially in clinical laboratory testing.

Responsibilities

• Provide Level 1 telephone support for Revvity Genetics products.
• Manage data or demographic change requests.
• Collaborate effectively with team members.

Skills

Customer Support

Problem-Solving

Communication

Multitasking

Prioritization

Education

Bachelor’s in Physical Sciences

Associate Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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About The Company

Revvity is a leading provider of end-to-end solutions supporting scientists, researchers, and clinicians in addressing significant health challenges. With over 11,000 employees worldwide, Revvity combines industry disruption agility with established expertise. The company's mission is to improve human health through innovative technology and solutions, empowering healthcare and retail professionals to enhance patient outcomes.

About The Role

Revvity seeks a remote Client Service Representative to provide Level 1 telephone support for external clients regarding Revvity Genetics products. Responsibilities include supporting newborn screening, genomics services, managing inquiries about specimen requirements, report confirmations, sample receipt, demographic data updates, and maintaining databases and spreadsheets. Collaboration with team members and effective communication are essential.

Key Responsibilities

1. Provide Level 1 telephone support to external clients for Revvity Genetics products.
2. Understand newborn screening and genomics services to resolve client issues.
3. Maintain high customer satisfaction by addressing concerns and escalating issues as needed.
4. Respond to inquiries about specimen collection, reports, and sample verification.
5. Manage data or demographic change requests.
6. Update and operate computer databases and spreadsheets.
7. Collaborate effectively with team members and communicate with clients and stakeholders.

Qualifications

• Bachelor’s degree with 0-2 years of customer support experience; or
• Associate degree with 2-4 years of experience; or
• High School Diploma or GED with 4+ years of experience.
• Preferred: Bachelor’s in physical sciences such as chemistry, biology, biochemistry, or medical technology.
• 5+ years in customer support, especially in clinical laboratory testing, newborn screening, or genomics.
• Knowledge of genetic concepts and terminology.
• Skills in prioritization, multitasking, problem-solving, and critical thinking.
• Proficiency in Microsoft Office Suite.
• Excellent organizational and communication skills, customer-focused.

Working Conditions

• Schedule: Monday to Friday, 9:30am - 6:00pm ET.
• Weekend rotation may be required.
• No travel required.

Benefits

• Medical, Dental, Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Parental Benefits
• Compassionate Leave
• 401(k) with Match
• Employee Stock Purchase Plan

Equal Opportunity

Revvity is an equal opportunity employer. We consider all qualified applicants regardless of race, color, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or other protected characteristics. Reasonable accommodations available for applicants with disabilities.