Client Care Coordinator - Internal Medicine

COVE Animal Health; Middletown (CT); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with strong employer match

Mental Health Focused Services

Competitive PTO & holidays

Team building & social events

Job summary

COVE Animal Health is seeking a Client Care Coordinator for the Internal Medicine department at Pieper Veterinary in Middletown, CT. This role centers on delivering concierge-level client and patient care from first contact through discharge, coordinating complex clinical workflows, and ensuring timely, compassionate communication across the veterinary team.

The ideal candidate possesses strong customer service skills, familiarity with veterinary terminology, and a patient, empathetic approach.

Qualifications

• Experience in customer service, preferably in a veterinary setting
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Compassionate, client-focused approach to care

Responsibilities

• Manage internal medicine email correspondence, requests, prescriptions, and updates
• Coordinate medication orders and long-term treatment plans
• Guide clients through complex treatment plans and home-care instructions
• Serve as primary liaison between clients, referring veterinarians, doctors, and medical team

Skills

Customer service

Communication

Organization

Empathy

Tools

Veterinary terminology

Job description

Career Opportunities with COVE Animal Health

A great place to work.

Client Care Coordinator - Internal Medicine

Are you a compassionate, organized, and detail-oriented professional with a passion for animal care?

Pieper Veterinary in Middletown, CT is seeking a dedicated Client Care Coordinator (CCC) to support our Internal Medicine Department. The client experience begins at the front desk, and we are committed to creating an environment where both pets and their people feel supported, respected, and cared for from the moment they arrive.

Our vision is simple yet powerful: to strengthen our community by improving the health, well-being, and happiness of the animals and the people who love them.

What to Expect:

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

As a Client Care Coordinator within our Internal Medicine department, you will play a vital role in delivering an exceptional client and patient experience from the first point of contact through discharge and follow-up care. Serving as the primary liaison between clients, referring veterinarians, doctors, and the medical team, you will provide concierge-level support while ensuring clear, timely, and accurate communication throughout every stage of the patient's visit.

In this role, you will coordinate complex clinical and administrative workflows, advocate for clients, and help facilitate seamless communication between the Internal Medicine team and the front desk to ensure questions are addressed promptly and delays are minimized. The ideal candidate combines strong organizational skills, advanced medical knowledge, exceptional communication, and a compassionate, client-focused approach to support the highest standard of specialty patient care.

Clinical & Technical Support

• Manage the Internal Medicine email inbox, including all technician-related inquiries, record requests, prescription needs, and medical updates.
• Coordinate specialized medication and treatment orders, including chronic disease management therapies, long-term prescriptions, or specialty diagnostics.
• Guide clients through complex treatment plans, including medication changes, home-care instructions, monitoring expectations, and long-term disease management.
• Serve as the primary resource for client questions regarding common Internal Medicine conditions and for interpreting treatment protocols and monitoring guidelines.

Client Communication & Support

• Provide compassionate client care, particularly during emotionally sensitive discussions such as chronic illness management or quality-of-life concerns.
• Respond to client calls and provide detailed, empathetic guidance to support patient follow-through and understanding.
• Manage prescription refills in a timely, accurate manner, including long-term medications commonly used in Internal Medicine cases.
• Strong communication and client-education skills, particularly for complex or emotionally sensitive conversations.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced clinical environment.
• Compassion, professionalism, and commitment to providing exceptional patient and client care.

Anticipated Schedule:

This is a full-time position:
Monday, Tuesday, Wednesday, and Thursday - 7:30am-5:30pm
Holidays are required!

Compensation:

$21.00 - $25.00 an hour dependent on experience and education

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.