Client Service Representative

Oyster Bay Animal Hospital; Town of Oyster Bay (NY); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive training

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

Oyster Bay Animal Hospital in Oyster Bay, NY, is seeking a friendly Client Service Representative (CSR) to join our veterinary team. You’ll be the first point of contact for clients and pets, providing a welcoming, efficient front-desk experience.

This part-time role supports scheduling, check-ins, payments, and client communications. You’ll thrive in a fast-paced environment, stay organized, and collaborate with the veterinary team to ensure exceptional care.

Qualifications

• Veterinary hospital or veterinary receptionist experience is required.
• Excellent communication and customer service skills.
• Comfortable working in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Reliable, punctual, and professional.
• A positive attitude and willingness to work as part of a team.
• Compassionate and comfortable interacting with dogs, cats, and their owners.

Responsibilities

• Answering a high volume of phone calls and assisting clients with questions
• Greeting clients and creating a welcoming experience
• Checking patients in and out - Scheduling and confirming appointments
• Responding to emails and client messages
• Taking accurate messages for our medical team
• Creating and updating patient and client profiles
• Processing payments and assisting with account questions
• Communicating with clients regarding medications, records, appointments, and follow-ups
• Maintaining an organized and clean reception and lobby area
• Assisting the veterinary team and other departments as needed
• Providing exceptional customer service to our clients and their pets

Skills

Excellent communication

Customer service

Multitasking

Organizational skills

Team player

Calm under pressure

Compassionate

Job description

Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Oyster Bay, New York

Compensation: $17.00 - $18.00 / hour

Description

Oyster Bay, NY | Long Island

Are you an experienced Veterinary Receptionist or Client Service Representative who loves helping both pets and people? We’re looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our veterinary team in Oyster Bay, NY.

As a Veterinary Client Service Representative, you’ll be one of the first people our clients connect with and an important part of creating a welcoming, supportive experience from the moment they call or walk through the door.

Our animal hospital serves pets and families throughout Oyster Bay and the surrounding Long Island community. We’re looking for someone who enjoys working with people, communicates confidently, stays organized, and can manage multiple priorities in a busy veterinary environment while still providing excellent customer service.

Some of the responsibilities you will own in this role:

• Answering a high volume of phone calls and assisting clients with questions
• Greeting clients and creating a welcoming experience
• Checking patients in and out - Scheduling and confirming appointments
• Responding to emails and client messages
• Taking accurate messages for our medical team
• Creating and updating patient and client profiles
• Processing payments and assisting with account questions
• Communicating with clients regarding medications, records, appointments, and follow-ups
• Maintaining an organized and clean reception and lobby area
• Assisting the veterinary team and other departments as needed
• Providing exceptional customer service to our clients and their pets

Preferred Qualifications

• **Veterinary hospital or veterinary receptionist experience is required**
• Excellent communication and customer service skills
• Comfortable working in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize responsibilities
• Comfortable answering phones and communicating with clients in person, by phone, and electronically
• Reliable, punctual, and professional
• A positive attitude and willingness to work as part of a team
• Compassionate and comfortable interacting with dogs, cats, and their owners -
• Ability to remain calm and professional in stressful or emotional situations

Benefits

• Competitive Compensation – $17.00–$18.00/hour, based on experience, skills, and qualifications.
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.