Client Service Representative

Pegasus Recovery Solutions; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-site work

Job summary

Pegasus Recovery Solutions in Dallas seeks a Customer Service Representative to handle calls and emails, assist clients, and maintain daily reporting. You will process new accounts and address questions and fees with a professional demeanor.

The role emphasizes accuracy, multitasking, and strong communication in a fast-paced environment.

Qualifications

• High School diploma required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and priorities.
• Computer literacy and basic office duties.

Responsibilities

• Answer phone calls and emails.
• Respond to client questions and complaints.
• Update daily reporting.
• Accept new accounts.
• Request applicable fees.

Skills

Prioritization

Communication

Interpersonal skills

Composure

Professional demeanor

Adaptability

Problem solving

Independent work

Attention to detail

Education

High School diploma

Job description

Summary of Duties

Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees

Skills

Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

Knowledge

Computer systems, typing, public relations, basic office clerical duties

Aptitudes

Must be able to prioritize, utilize critical thinking, and adjust to change.

Must be able to reason and use logical problem-solving skills.

Performs duties that require ome latitude for independent judgment and initiative in handling situations out of the ordinary

Education

High School diploma

Location

Dallas