Client Service Representative

Innovetive PetCare; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee pet care discounts

Opportunities for advancement within\u

Competitive hourly pay

Job summary

Canine Country Club and Wellness Center in Dallas, TX seeks a full-time Veterinary Client Service Representative (CSR) to join our team. You will be the first and last contact for clients, greeting pets and guiding appointments, payments, and care discussions.

The ideal candidate thrives in a fast-paced environment, delivers outstanding client service, and supports patient care by coordinating with staff and doctors. Competitive compensation and benefits offered.

Qualifications

• 1+ year of customer service experience required (veterinary experience preferred).
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred.
• Proficiency with computers and scheduling systems.
• Strong multitasking and organizational skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Greet clients and pets with professionalism and warmth.
• Answer multi-line phones and schedule appointments efficiently.
• Check patients in and out accurately.
• Process payments and maintain accurate financial records.
• Educate clients on services, wellness plans, and preventative care.
• Maintain accurate medical records in the practice management system.
• Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow.
• Manage appointment scheduling to optimize hospital efficiency.
• Support boarding and grooming service coordination when needed.
• Provide clear explanations of hospital policies and services.
• Handle client concerns with empathy and professionalism.
• Maintain confidentiality and uphold high customer service standards.

Skills

Customer service

Veterinary experience

Scheduling software

Multitasking

Communication

Computer skills

Tools

Practice management system

Scheduling systems

Job description

Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Dallas, Texas

Compensation: $18.00 - $22.00 / hour

Description

Canine Country Club and Wellness Center

Dallas, Texas

Canine Country Club and Wellness Center is seeking a full-time Veterinary Client Service Representative (CSR) to join our dynamic team in Dallas, TX. If you are passionate about pets, thrive in a fast-paced customer service environment, and enjoy building relationships with clients, this is the opportunity for you.

As the first and last point of contact in our hospital, our Veterinary Client Service Representatives play a critical role in shaping the client experience and supporting exceptional patient care.

• Established, well-respected veterinary and boarding facility in Dallas
• Supportive, team-oriented culture
• Fast-paced, engaging work environment
• Opportunities for professional growth
• Competitive compensation and benefits

Key Responsibilities

Client Experience & Front Desk Operations

• Greet clients and pets with professionalism and warmth
• Answer multi-line phones and schedule appointments efficiently
• Check patients in and out accurately
• Process payments and maintain accurate financial records
• Educate clients on services, wellness plans, and preventative care

Administrative & Operational Support

• Maintain accurate medical records in the practice management system
• Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow
• Manage appointment scheduling to optimize hospital efficiency
• Support boarding and grooming service coordination when needed

Communication & Relationship Building

• Provide clear explanations of hospital policies and services
• Handle client concerns with empathy and professionalism
• Maintain confidentiality and uphold high customer service standards

Skills, Knowledge & Expertise

• 1+ year of customer service experience required (veterinary experience preferred
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred
• Proficiency with computers and scheduling systems
• Strong multitasking and organizational skills
• Ability to remain calm and professional in a fast-paced environment
• Excellent verbal and written communication skills

The ideal Veterinary Client Service Representative in Dallas, TX is:

• Friendly and professional under pressure
• Detail-oriented and highly organized
• Passionate about delivering outstanding client experiences
• Comfortable discussing financial information and service recommendations
• A collaborative team player who supports hospital success

• Full-time position
• Rotating Saturdays may be required

Benefits

• Competitive hourly pay (based on experience)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee pet care discounts
• Opportunities for advancement within the organization

Join Canine Country Club and Wellness Center and become part of a team dedicated to compassionate care and exceptional service.