Client Service Representative

Canine Country Club and Wellness Center; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee pet care discounts

Opportunities for advancement

Job summary

Canine Country Club and Wellness Center in Dallas, TX is seeking a full-time Veterinary Client Service Representative (CSR) to join a fast-paced pet-focused team. You will be the first and last contact, greeting clients and their pets, scheduling appointments, and handling payments, with a focus on an exceptional client experience and accurate records.

Ideal candidates have 1+ year of customer service experience; veterinary exposure preferred, and strong computer/scheduling system skills.

Qualifications

• 1+ year of customer service experience required (veterinary experience preferred).
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred.
• Proficiency with computers and scheduling systems.
• Strong multitasking and organizational skills.

Responsibilities

• Greet clients and pets with professionalism and warmth.
• Answer multi-line phones and schedule appointments efficiently.
• Check patients in and out accurately.
• Process payments and maintain accurate financial records.
• Educate clients on services, wellness plans, and preventative care.

Skills

Customer service

Communication

Multitasking

Organization

Professional demeanor

Tools

Practice management system

Scheduling software

Job description

Full-Time Veterinary Client Service Representative (CSR)

Canine Country Club and Wellness Center is seeking a full-time Veterinary Client Service Representative (CSR) to join our dynamic team in Dallas, TX. If you are passionate about pets, thrive in a fast-paced customer service environment, and enjoy building relationships with clients, this is the opportunity for you.

As the first and last point of contact in our hospital, our Veterinary Client Service Representatives play a critical role in shaping the client experience and supporting exceptional patient care.

Department: Receptionists

Location: Dallas, Texas

Compensation: $18.00 - $22.00 / hour

Why Work at Canine Country Club and Wellness Center?

• Established, well-respected veterinary and boarding facility in Dallas
• Supportive, team-oriented culture
• Fast-paced, engaging work environment
• Opportunities for professional growth
• Competitive compensation and benefits

Key Responsibilities

Client Experience & Front Desk Operations

• Greet clients and pets with professionalism and warmth
• Answer multi-line phones and schedule appointments efficiently
• Check patients in and out accurately
• Process payments and maintain accurate financial records
• Educate clients on services, wellness plans, and preventative care

Administrative & Operational Support

• Maintain accurate medical records in the practice management system
• Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow
• Manage appointment scheduling to optimize hospital efficiency
• Support boarding and grooming service coordination when needed

Communication & Relationship Building

• Provide clear explanations of hospital policies and services
• Handle client concerns with empathy and professionalism
• Maintain confidentiality and uphold high customer service standards

Skills, Knowledge & Expertise

• 1+ year of customer service experience required (veterinary experience preferred
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred
• Proficiency with computers and scheduling systems
• Strong multitasking and organizational skills
• Ability to remain calm and professional in a fast-paced environment
• Excellent verbal and written communication skills

Ideal Candidate

• Friendly and professional under pressure
• Detail-oriented and highly organized
• Passionate about delivering outstanding client experiences
• Comfortable discussing financial information and service recommendations
• A collaborative team player who supports hospital success

Schedule

• Full-time position
• Rotating Saturdays may be required

Benefits

• Competitive hourly pay (based on experience)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee pet care discounts
• Opportunities for advancement within the organization