Client Service & Receptionist — Path to Tax Leadership

H&R Block, Inc.; Eureka (KS); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, a seasonal in-person client service role in Kansas, seeks a welcoming receptionist to greet clients, manage check-in, and coordinate with tax professionals. You will handle scheduling, document intake, and daily office tasks while maintaining a professional environment.

Training is provided, with potential pathways into tax prep or office leadership. The role emphasizes client-first service, accuracy, and discretion, requiring evening/weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and follow-through.
• Comfort with basic computer programs (Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, a seasonal in-person client service role in Kansas, seeks a welcoming receptionist to greet clients, manage check-in, and coordinate with tax professionals. You will handle scheduling, document intake, and daily office tasks while maintaining a professional environment.

Training is provided, with potential pathways into tax prep or office leadership. The role emphasizes client-first service, accuracy, and discretion, requiring evening/weekend availability during tax season.