Client Service & Product Support Specialist (Mid/Late Shift)

Automatic Data Processing; Honolulu (HI); On-site; USD 44,358,720 - 89,943,504; Full time

Benefits offered by this job

Best-in-class benefits starting Day1

Ongoing training and mentorship

Work-life balance support

Job summary

Automatic Data Processing is seeking a Client Service & Product Support Specialist - Tax to provide high-quality tax service to ADP clients. You will handle tax deposits and filing, and serve as the front line for resolving client questions via phone, email, or chat.

This role rewards adaptability, empathy, organization, and integrity in a metrics-driven environment. You’ll be expected to be the tax expert, solve problems, and educate clients while building trusted relationships.

Qualifications

• Two+ years in client service or call center (insurance/financial exp) preferred
• Strong written and spoken communication skills
• Proficient with Microsoft Office (Outlook, Word, Excel) and strong analytical/time‑management skills
• Bonus: three+ years of Payroll Tax experience
• College degree or equivalent experience including military experience

Responsibilities

• Be the Tax Expert – assist clients with tax deposits and filing, and manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver – use a breadth of expertise to help ADP’s clients solve problems, taking a broad perspective to resolve issues and provide solutions.
• Build Relationships – engage clients by phone, email, and/or chat, striving to exceed client expectations in every interaction. Hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
• Educate – leverage ADP product & services knowledge to provide solutions, guide clients, and turn input into recommendations for ADP leadership on best practices and training.
• Demonstrate Client Focus – focus on client satisfaction, troubleshooting and resolving payroll and tax issues in a timely and professional manner

Skills

Client service

Call center

Communication

Analytical skills

Time management

Education

College degree or equivalent experience

Tools

Outlook

Word

Excel

Job description

Client Service & Product Support Specialist - Tax

In this role, you will provide consistent, high-quality tax service to ADP clients. You will handle tax deposits and filing, and serve as ADP’s front‑line for solving clients’ challenges including issue resolution, answering questions, and helping clients, using phone, email, or chat‑based communication.

To thrive in this role you must be comfortable working in a metrics‑driven environment as part of a structured day. Adaptability, empathy, self‑motivation, and organization are must‑haves. You will balance your workload, handle back‑to‑back inquiries, and focus on what is important.

What You’ll Do

• Be the Tax Expert – assist clients with tax deposits and filing, and manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver – use a breadth of expertise to help ADP’s clients solve problems, taking a broad perspective to resolve issues and provide solutions.
• Build Relationships – engage clients by phone, email, and/or chat, striving to exceed client expectations in every interaction. Hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
• Educate – leverage ADP product & services knowledge to provide solutions, guide clients, and turn input into recommendations for ADP leadership on best practices and training.
• Demonstrate Client Focus – focus on client satisfaction, troubleshooting and resolving payroll and tax issues in a timely and professional manner.

To Succeed in this Role

• Have at least two years of client service and/or call center experience, or a minimum of four years of insurance/financial institution experience.
• Communicate clearly and quickly in phone and writing, summarizing problems and explaining solutions.
• Be proficient in Microsoft Office tools (Outlook, Word, Excel) and possess excellent analytical and time‑management skills.
• Bonus points for:
  • At least three years of Payroll Tax experience.
  • A college degree or other acceptable experience, including military experience.

Benefits and Growth Opportunities

• Equitable and inclusive culture with support from one of ten Business Resource Groups.
• Agile, fast‑paced environment with opportunities to progress.
• Ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits starting Day1, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short‑ and long‑term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more.
• Support for work‑life balance and mental health and well‑being.
• Company‑paid time off for volunteering.

Base salary offers for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is $15.48–$31.39 per hour.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and respect.