Sr. Client Service & Product Support

Fairygodboss; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Best-in-class benefits start on Day 1

Company-paid time off for volunteering

Ongoing training and development opportunities

Focus on mental health and well-being

Job summary

Fairygodboss is seeking a Senior Client Service & Product Support Specialist – Tax in New York. This role provides high-quality tax services to ADP clients, solving challenges related to tax deposits and filing.

The ideal candidate has significant client service experience and excellent communication abilities. You will troubleshoot and resolve client issues promptly while exceeding expectations. Enjoy a supportive culture emphasizing diversity and career growth.

Qualifications

• 4+ years of client service and/or call center experience or 6+ years in Insurance/Financial Institutions.
• Clear communication skills in writing and over the phone.
• Proficient in Microsoft Office tools, including Outlook, Word, and Excel.

Responsibilities

• Assist clients with tax deposits and filing.
• Help clients solve problems and manage inquiries from agencies.
• Build relationships with clients and exceed their expectations.
• Troubleshoot payroll and tax issues in a timely manner.

Skills

Client service experience

Communication skills

Analytical skills

Time management

Microsoft Office proficiency

Education

College degree or equivalent experience

Job description

Senior Client Service & Product Support Specialist -- Tax.

In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, and helping clients. Depending on your specific team or role, you will provide support using phone, email, or chat-based communication.

What you’ll do

• Be the Tax Expert. Assist clients with tax deposits and filing. Manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver. Use a breadth of expertise to help ADP’s clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships. Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations in every interaction. Hold yourself to the highest ethical standards and live ADP’s core value of "Integrity is Everything."
• Leverage your ADP product & services knowledge to provide solutions to issues and questions, and help build client understanding around our products’ value. Turn client input into recommendations for ADP leadership on best practices and solutions training.
• Demonstrate Client Focus. Place a strong focus on client satisfaction. Assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

To succeed in this role

• You have at least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
• Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You must communicate quickly to summarize a problem and explain a solution.
• You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, and possess excellent analytical and time‑management skills.

A college degree is great but not required. Other acceptable experience includes military experience.

Bonus points for these

• At least three years of Payroll Tax experience is preferred.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn with ongoing training, development, and mentorship opportunities.
• Be your healthiest; best‑in‑class benefits start on Day1 because healthy associates are happy associates.
• Balance work and life with resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well‑being; we provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward with company‑paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.