Frontline UCaaS & VoIP Support Engineer

Cytracom; McKinney (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid vacations and holidays

Flexible PTO policy

Free refreshments

Standing desks

Job summary

Cytracom is seeking an Application Support Engineer to provide exceptional technical support for our UCaaS and VoIP platform. In this role, you will serve as the first line of support for our customers, ensuring a high level of satisfaction and resolving issues efficiently.

You will troubleshoot VoIP, PBX, and networking issues, manage tickets through Zendesk, and maintain strong communication with customers. A strong technical background and problem-solving skills are essential for success.

Our benefits include medical, dental, vision insurance, and a flexible PTO policy, all contributing to a laid-back work environment.

Qualifications

• Strong customer-first mindset and ability to communicate technical concepts clearly.
• Technical curiosity and accountability in troubleshooting technical issues.

Responsibilities

• Provide world-class technical support with clear troubleshooting.
• Manage Zendesk tickets and maintain documentation.
• Communicate effectively with customers for issues and resolutions.

Skills

Technical support

Problem-solving

Customer communication

VoIP technologies

Zendesk

Job description

Cytracom is seeking an Application Support Engineer to provide exceptional technical support for our UCaaS and VoIP platform. In this role, you will serve as the first line of support for our customers, ensuring a high level of satisfaction and resolving issues efficiently.

You will troubleshoot VoIP, PBX, and networking issues, manage tickets through Zendesk, and maintain strong communication with customers. A strong technical background and problem-solving skills are essential for success.

Our benefits include medical, dental, vision insurance, and a flexible PTO policy, all contributing to a laid-back work environment.