Client Service Pro — Pet Care Front Desk (Part-Time)

VCA Animal Hospitals; Town of Florida (NY); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Pet discounts

Job summary

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team part time. As the face of the practice, you will greet visitors, answer phones, schedule appointments and guide clients and their pets to exam rooms, ensuring a welcoming and efficient visit.

You will explain fees, process payments, recommend products and services, educate clients on basic pet care, and help maintain medical records and the clinic's clean, orderly environment.

Qualifications

• Experience in a veterinary or healthcare front desk role is preferred.
• Ability to greet visitors, answer phones, and manage appointments.
• Comfort in explaining fees and processing payments to clients.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments; perform outbound follow-ups.
• Explain fees, process payments, and recommend products/services.
• Educate clients on basic animal care and husbandry.
• Maintain medical records, charts, and clinic correspondence.
• Keep the facility neat and clean inside and outside.

Skills

Customer service

Phone etiquette

Scheduling

Payments processing

Product/service knowledge

Client education

Medical records management

Tools

CRM system

Job description

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team part time. As the face of the practice, you will greet visitors, answer phones, schedule appointments and guide clients and their pets to exam rooms, ensuring a welcoming and efficient visit.

You will explain fees, process payments, recommend products and services, educate clients on basic pet care, and help maintain medical records and the clinic's clean, orderly environment.