Client Service Executive

Arthur J. Gallagher & Co. (AJG); St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Gallagher Benefit Services, a part of Gallagher, is seeking an experienced Client Services professional in St. Louis to manage a portfolio of client accounts and ensure high-quality service.

You’ll handle inquiries, coordinate renewals, and collaborate with internal teams to tailor coverage solutions for clients. The role requires 5+ years in client service or claims management, with strong communication skills and the ability to travel up to 25%.

Qualifications

• Bachelor’s degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold appropriate licensing as required and be able to travel up to 25% of the time.
• Proficiency in Microsoft Office and using technology to maximize productivity and quality.

Responsibilities

• Handle day-to-day work for a group of client accounts.
• Keep client requests moving, answer questions, and ensure details are accurate.
• Work with the Production team on renewals and craft coverage solutions.
• Identify opportunities to add services or lines of coverage to protect retention and drive revenue.

Skills

Client service

Claims management

Relationship management

Verbal communication

Written communication

Education

Bachelor's degree

High School diploma or GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

• Handle the day-to-day work for a group of client accounts.
• Keep client requests moving, answer questions, and make sure details are handled with care.
• Work with the Production team on renewals and help shape coverage solutions that fit each client’s needs.
• Look for ways to add services or lines of coverage when they make sense, help protect retention, and support revenue growth.
• Ask for referrals and keep relationships strong with client contacts and decision makers, when it's helpful.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

–OR–

• High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold appropriate licensing as required and be able to travel up to 25% of the time.
• Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Must possess strong written and verbal communication skills.

Preferred:

• Insurance knowledge.
• Solid financial acumen

Behaviors:

• Must be able to build collaborative and mutually meaningful relationships with internal and external clients.
• Ability to explain coverage, next steps, and changes in plain language.
• Able to facilitate and/or lead group meetings with internal and external clients and effectively manage/balance multiple and sometimes competing priorities.
• Needs to be comfortable analyzing and using data to make decisions, working in a self-directed manner, and to act as a role model for high performance and Gallagher's shared values.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)