Client Manager

Gallagher; Cleveland (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher Benefit Services in Cleveland seeks a Client Manager to oversee a portfolio of client accounts, ensuring service excellence and renewal readiness. You’ll collaborate with the production team to deliver high-quality solutions and maintain strong client satisfaction.

You will work with clients to optimize their risk management and benefits programs, strengthen relationships, and contribute to Gallagher’s reputation for exceptional service while traveling up to 25% as needed.

Qualifications

• Bachelor's degree with 3+ years of client service and/or claims management experience.
• Producer's License or licensing as required for the role.
• Ability to travel up to 25% of the time.

Responsibilities

• Manage a portfolio of client accounts and ensure needs are met.
• Lead renewal processes with the production team, delivering timely solutions.
• Cultivate strong client relationships to secure existing business.
• Identify opportunities to expand services and improve satisfaction.

Skills

Client relationship management

Communication skills

Independent / self-directed

Consultative selling

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we believe in building lasting relationships and delivering tailored solutions to meet our clients' needs. As a Client Manager, you'll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You'll work closely with clients, ensuring their satisfaction and helping them navigate their risk management strategies.

How You'll Make An Impact

In this role, you'll be the trusted advisor for a group of clients, managing their accounts and ensuring their needs are met. You'll collaborate with our production team to lead renewal processes, delivering timely and high-quality solutions. By cultivating strong relationships with clients and their representatives, you'll secure existing business and identify opportunities to expand services. Your work will directly contribute to client retention, satisfaction, and Gallagher's reputation for excellence.

Required

• Bachelor's degree with 3+ years of client service and/or claims management experience OR High School diploma/GED with 8+ years of relevant experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortable engaging others in consultative discussions.
• Effectively manages and balances multiple priorities.
• Works independently and self-directed.

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)