Client Manager

Arthur J. Gallagher & Co. (AJG); Baton Rouge (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Paid parental leave

Flexible work hours

Educational expense reimbursement

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a Client Manager in Baton Rouge, Louisiana. In this role, you will manage a portfolio of accounts, ensuring satisfaction and retention while contributing to shared goals. You'll have the opportunity to build strong relationships and make a significant impact.

Successful candidates must possess a Bachelor's degree with client service experience and the ability to travel up to 25% of the time. Proficiency in Microsoft Office and a Producer's License are also essential.

Qualifications

• 3+ years of client service and/or claims management experience.
• Ability to travel up to 25% of the time.
• Producer's License required.

Responsibilities

• Lead day-to-day management of client accounts.
• Collaborate with the Production team for tailored solutions.
• Cultivate strong relationships with clients.

Skills

Client relationship management

Financial acumen

Microsoft Office proficiency

Strong communication skills

Organizational skills

Education

Bachelor's degree

High School degree/GED

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we believe in shaping a future defined by excellence. As a Client Manager, you’ll be at the heart of our commitment to delivering high-quality service to clients. You’ll manage a portfolio of accounts, ensuring client satisfaction and retention while contributing to our shared goals. This role is your opportunity to build lasting relationships and make a meaningful impact.

How you\'ll make an impact

• Lead the day-to-day management of client accounts, ensuring their needs are met with care and precision.
• Collaborate with the Production team to deliver tailored solutions during the renewal process, securing existing business and identifying opportunities for growth.
• By cultivating strong relationships with clients and their representatives, you’ll enhance Gallagher’s value and drive success for both the clients and the organization.

About You

Required:

• Bachelor\'s degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Producer\'s License
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• Appropriate licensing as required

Preferred

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Behaviors

• A knack for building and maintaining relationships with clients
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to identifying opportunities for growth and improvement
• Strong organizational skills to manage multiple accounts effectively
• A commitment to ethical practices and teamwork
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner

#LI-MB1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

We review our U.S. Eligibility Requirements and are committed to equal employment opportunity and a diverse workforce. Gallagher embraces employees’ diverse identities, experiences and talents, and we live by The Gallagher Way. Gallagher prohibits discrimination based on protected characteristics and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.