Client Service Leader

Arthur J. Gallagher & Co. (AJG); St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Job summary

Gallagher Benefit Services in St. Louis, MO seeks a seasoned Client Service Team Lead to guide day-to-day service across assigned accounts, shaping client outcomes and renewal strategy.

You will coach teammates, collaborate with branch leaders and production teams, and improve processes to ensure timely, accurate service that clients can rely on. Preferred candidates have 5+ years in client service/claims management, supervisory experience, and relevant licenses, with a track record of

Qualifications

• 5+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Lead the client service team and help set the pace for day-to-day work across your assigned accounts.
• Coach colleagues, solve problems early, and keep service steady for internal partners and clients.
• Work closely with branch leaders and the production team on renewals, retention, and client satisfaction.
• As you improve everyday processes and keep priorities clear, you’ll help the team support branch goals and deliver work that clients can count on.

Skills

Client service leadership

Coaching & development

Education

Bachelor's degree

High School degree/GED

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you’ll make an impact

• Lead the client service team and help set the pace for day-to-day work across your assigned accounts.
• Coach colleagues, solve problems early, and keep service steady for internal partners and clients.
• Work closely with branch leaders and the production team on renewals, retention, and client satisfaction.
• As you improve everyday processes and keep priorities clear, you’ll help the team support branch goals and deliver work that clients can count on.

About You

Required

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred

• Prior experience designing and implementing productivity and client service improvements.
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
• Keen understanding of professional and industry standards/practices.

Behaviors

• Ability to coach teammates, set clear expectations, and follow through.
• Able to explain next steps, priorities, and client needs in simple terms.
• Ability to work across clients, colleagues, and branch leaders without losing sight of deadlines.
• Able to notice process gaps and help improve how work gets done.
• Ability to build trust through open communication and consistent follow-through.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).