Client Service Executive

Gallagher Benefit Services; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a client service professional to oversee a group of client accounts, expanding relationships and ensuring top‑tier service. The role supports branch managers and producers by delivering clear, timely assistance to clients.

Ideal candidates have 5+ years in client service or claims management, licensing as required, and proficiency in Microsoft Office, with a proven ability to manage multiple accounts and communicate effectively.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience
• High School degree/GED with 10+ years client service and/or claims management experience
• Must hold appropriate licensing as required and be able to travel up to 25% of the time
• Proficiency in Microsoft Office applications and in using technology as a tool to maximize productivity and quality
• Previous experience in managing client relationships essential
• Strong written and verbal communication skills

Responsibilities

• Manage an assigned group of client accounts and help grow existing relationships.
• Support Branch Managers, producers, and client service teammates by giving internal and external clients clear, timely help.
• Look for ways to improve retention, satisfaction, and revenue while keeping service steady and efficient.
• Keep details organized, answer questions, and make sure each client gets the right support at the right time.
• Look for ways to expand coverage, like adding lines of insurance or increasing limits when that makes sense for the client.
• Help protect existing business, ask for referrals, and support branch goals with careful, consistent follow-through.

Skills

Client service

Claims management

Relationship management

Written & verbal communication

Microsoft Office

Time management

Team collaboration

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you’ll make an impact

• Manage an assigned group of client accounts and help grow existing relationships.
• Support Branch Managers, producers, and client service teammates by giving internal and external clients clear, timely help.
• Look for ways to improve retention, satisfaction, and revenue while keeping service steady and efficient.
• Keep details organized, answer questions, and make sure each client gets the right support at the right time.
• Look for ways to expand coverage, like adding lines of insurance or increasing limits when that makes sense for the client.
• Help protect existing business, ask for referrals, and support branch goals with careful, consistent follow-through.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

–OR–

• High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold appropriate licensing as required and be able to travel up to 25% of the time.
• Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Must possess strong written and verbal communication skills.

Preferred:

• Insurance knowledge.
• Solid financial acumen

Behaviors:

• Ability to explain infomration clearly in simple, everyday language.
• Able to stay organized and can manage several accounts, tasks, and deadlines at once.
• Must be able to build collaborative and mutually meaningful relationships with internal and external clients
• Able to facilitate and/or lead group meetings with internal and external clients
• Effectively manage/balance multiple and sometimes competing priorities.
• Needs to be comfortable analyzing and using data to make decisions, working in a self-directed manner, and to act as a role model for high performance and Gallagher's shared values.

#LI-MB1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)