Sr. Client Service Executive

Gallagher; Cincinnati (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a client service professional to manage day-to-day service for assigned accounts, ensuring timely and helpful support. You’ll collaborate with the production team on renewals and seek value through extra cover and services to protect and grow client relationships.

Ideal candidates bring 5+ years in client service/claims, strong communication, and a proactive, collaborative approach to balance service, growth, and margins across various client contacts.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience or a High School/GED with 10+ years in related roles.
• Experience handling client accounts and renewals with a service-focused mindset.
• Licensing as required for the role and industry knowledge preferred.

Responsibilities

• Manage day-to-day client service for assigned accounts with clear updates.
• Support renewal process with production team and secure existing business.
• Balance service, growth, and margin goals while building client relationships.

Skills

Communication

Tech proficiency

Client service

Consultative talk

Education

Bachelor's degree

High School diploma

Job description

Introduction

At Gallagher Benefit Services, you9re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it9s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We9re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you9re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

In this role, you9ll look after a group of client accounts and make sure service is timely, accurate, and helpful. You9ll build trusted relationships with clients, support the renewal process with the production team, and help secure existing business by looking for ways to add more value through extra cover and services. Your work will help keep clients with Gallagher and support account growth.

How You\'ll Make An Impact

You9ll manage day to day client service for your assigned accounts, keeping work organised and making sure clients get clear updates and practical support. You9ll work closely with the production team during renewals to help shape the best solution for each client, then help deliver it on time. You9ll also balance service, growth, and margin goals, while building relationships with client contacts, buyers, and internal partners.

About You

Required:

• Bachelor\'s degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn9t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)