Client Manager

Gallagher; Baton Rouge (LA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach local impact

Job summary

Gallagher Benefit Services is seeking a client-focused professional to serve a defined group of small business clients, managing day-to-day work across routine and moderately complex accounts. You’ll maintain service quality, coordinate resources, and protect existing business while uncovering opportunities for expanded coverage and services.

Ideal candidates have a bachelor’s degree with 3+ years of client coordination and/or claims management experience or a high school diploma with 8+ years,

Qualifications

• Bachelor's degree and 3 or more years client coordination and/or claims management experience.
• OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Responsibilities

• Be the steady point of contact for an assigned group of small business clients.
• Manage day-to-day work across routine and moderately complex client accounts.
• Keep service on track, bring in the right resources for client's needs, and look for ways to protect existing business while opening the door to more coverage and services.
• Help grow trusted relationships with existing clients.

Skills

Bachelor's degree + 3+ years

High School + 8+ years

License required

Education

Bachelor's degree + 3+ years client coordination and/or claims management

High School degree + 8+ years client coordination and/or claims management

License required

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You\'ll Make An Impact

• Be the steady point of contact for an assigned group of small business clients.
• Manage day-to-day work across routine and moderately complex client accounts.
• Keep service on track, bring in the right resources for client\'s needs, and look for ways to protect existing business while opening the door to more coverage and services.
• Help grow trusted relationships with existing clients.

About You

Required

:

• Bachelor\'s degree and 3 or more years client coordination and/or claims management experience

OR

• High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Preferred

• Experience in account management, client service, insurance, or another relationship-led role.
• Ability to manage multiple client accounts and keep follow-up organized.
• Ability to explain coverage, service, and next steps in simple, clear words.

Behaviors

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)