Client Service Coordinator - 004041

Banfield Pet Hospital; Boston (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and optimize hospital operations. In this pivotal role, you will manage the flow of clients and pets, ensuring a welcoming environment and efficient service delivery. Your expertise in communication and client service will help promote hospital services and encourage repeat visits. If you thrive in a dynamic setting and are passionate about animal care, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Manage client flow and ensure efficient operations.
• Provide exceptional client service and education about pet health.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem-solving Skills

Time Management

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator (CSC) manages the flow of clients and pets through the hospital, optimizes the productivity of the veterinary team, ensures clear communication with clients and staff, and provides a welcoming, friendly, and efficient environment. The goal is to encourage repeat visits and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and directing client flow.
• Maximize the number of pets seen through efficient hospital operations.
• Provide professional, efficient, and exceptional service, including client education about pet health and hospital services.
• Assist clients with documentation, pet information entry, and scheduling.
• Manage financial transactions accurately and maintain proper procedures.
• Conduct administrative functions as needed.
• Other duties as assigned.

THE FIVE PRINCIPLES
• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

HIRING QUALIFICATIONS / COMPETENCIES
• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Preventative Care and OWPs knowledge
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (can do)
• Ability to multi-task effectively
• Strong communication skills (fluent English, strong written and verbal)
• Organizational ability
• Problem-solving skills
• Client service excellence
• Intellectual and mathematical abilities

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Business Development and Sales

Industries

• Veterinary Services