Client Service Coordinator - 004041

Banfield Pet Hospital; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the veterinary field is seeking a Client Service Coordinator to enhance client experiences and streamline operations. In this crucial role, you will manage the flow of clients and pets, ensuring effective communication and exceptional service. Your ability to multitask and maintain a welcoming environment will be key to fostering client retention and satisfaction. Join a team that values quality, responsibility, and mutual benefits, and play a vital role in promoting wellness plans and hospital services. This position offers an exciting opportunity to make a difference in the lives of pets and their owners.

Qualifications

• Strong customer service skills and focus on client retention.
• Ability to manage multiple tasks efficiently in a busy environment.

Responsibilities

• Manage client flow and ensure excellent service in the hospital.
• Assist clients with documentation and appointment scheduling.

Skills

Leadership

Customer Focus

Effective Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming, and efficient manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.
2. Actively promote hospital services and manage client flow to ensure excellent client care and team productivity.
3. Support wellness plan clients by maximizing pet appointments through efficient hospital operations.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, educating them about pet health, and promoting hospital services.
5. Assist incoming clients with documentation, pet information entry, and identification procedures.
6. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
7. Manage finances accurately, including opening and closing procedures.
8. Perform administrative duties as required.

THE FIVE PRINCIPLES

• Quality: The customer is our boss; quality work and value are our goals.
• Responsibility: We demand and support total responsibility.
• Mutuality: Shared benefits create enduring relationships.
• Efficiency: Use resources fully, minimize waste, and focus on core strengths.
• Freedom: Freedom to innovate and sustain profitability.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and Optimum Wellness Plans (OWPs)
• Effective Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Multi-tasking: Manage multiple tasks efficiently under distracting conditions.
• Communication Skills: Fluent in English, with strong written and verbal skills.
• Organizational Ability: Systematic approach to tasks, turning chaos into order.
• Problem Solving: Identify, analyze, and resolve issues practically.
• Client Service: Provide attentive and courteous service, deriving satisfaction from excellent service.
• Intellectual Ability: Follow instructions accurately and provide clear directions.
• Mathematical Ability: Perform basic arithmetic accurately.