Client Service Coordinator

Banfield Pet Hospital; Plymouth (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Client Service Coordinator, where your love for pets and exceptional customer service will shine. This role involves maximizing client satisfaction by ensuring smooth operations and effective communication within the veterinary team. You'll be at the forefront of client interactions, educating pet owners about health needs and wellness plans. With a strong emphasis on professional growth and well-being, this position offers a rewarding experience in a supportive environment. Embrace the opportunity to make a difference in the lives of pets and their owners while enjoying a comprehensive benefits package.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Life and Disability Insurance

Flexible Spending Accounts (FSA) and Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Wellness Programs and Discounts

Qualifications

• One year of related customer service experience preferred.
• Medical background or training in medical terminology is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and hospital services.

Skills

Customer Service

Communication Skills

Pet Care Knowledge

Education

High School Diploma or equivalent

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Passionate Customer Service Professional Needed. Must Love Pets.

Banfield Pet Hospital – Plymouth, MA

Job Description

Client Service Coordinator needed for Banfield Pet Hospital in Plymouth, MA!

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, encouraging clients to return and refer others.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and directing the flow of clients and pets to ensure superior client care and maximum productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations to support wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, enter pet information and history, and ensure prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling appointments.
8. Manage finances by maintaining accurate balances and following opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Perform other duties as assigned.

Special Working Conditions

• Ability to work at a computer for long periods.
• Comfortable around pets, including dogs, cats, birds, reptiles, etc.
• Willingness to work weekends and evenings, and possibly more than 40 hours per week.
• Exposure to pets that may bite or scratch, and to anesthesia, radiation, biological hazards, and medications.

Experience, Education, and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to handle radiography and radioactive substances.
• One year of related customer service experience preferred.
• Medical background or training in medical terminology is preferred.

Additional Information

Start your career as a Client Service Coordinator at Banfield. Learn more at https://jobs.banfield.com/

The pay range is $16.93 - $21.63 hourly. Compensation is based on experience, skills, education, and location.

Benefits

We prioritize your well-being and professional growth with a comprehensive rewards package, including health, wellness, and financial benefits. Some highlights include:

• Medical, Dental, and Vision Insurance
• Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health Resources
• Life and Disability Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance
• Family Support Resources
• Fertility and Family Building Support
• Wellness Programs and Discounts

Eligibility for benefits varies by employment status, with full-time associates eligible for all programs.