Client Service Coordinator

Banfield Pet Hospital; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pet hospital in Cincinnati is seeking a Client Service Coordinator to enhance client experiences and support the veterinary team. This role focuses on managing client flow, promoting services, and ensuring a welcoming environment. Ideal candidates will possess strong leadership and communication skills, with a commitment to exceptional client service.

Qualifications

• Strong English language skills required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage flow of clients and pets through the hospital.
• Promote hospital services and ensure exceptional customer service.
• Educate clients about wellness plans and preventative care.

Skills

Leadership

Customer focus

Communication skills

Client service skills

Problem-solving

Job description

Join to apply for the Client Service Coordinator role at Banfield Pet Hospital

SUMMARY OF JOB PURPOSE AND FUNCTION: The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and provides a welcoming, friendly, and efficient environment. The goal is to encourage client retention and referrals.

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Recruit and serve clients: Promote hospital services, ensure smooth flow of clients and pets, and provide exceptional customer service.
3. Educate clients: About wellness plans, preventative care, pet health, and hospital services.
4. Assist clients: Complete documentation, enter pet information, and ensure prompt service.
5. Manage finances: Maintain accurate balances and follow opening/closing procedures.
6. Perform administrative functions: As needed.
7. Other duties: As assigned.

Qualifications and Skills: Leadership, customer focus, peer relationships, integrity, action orientation, communication skills, client service skills, priority setting, time management, multi-tasking, organizational skills, problem-solving, and strong English language skills.