Client Service Coordinator - 005020

Banfield Pet Hospital; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Client Service Coordinator who will enhance client experience and streamline operations. This role is pivotal in managing client flow, ensuring exceptional service, and promoting hospital offerings. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is dedicated to pet health education. Join a team that values quality, responsibility, and mutual success while enjoying a comprehensive benefits package that supports your well-being and professional growth.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Continuing Education Allowance

Three Free Pet Wellness Plans

Exclusive Discounts

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently and follow instructions accurately.

Responsibilities

• Maximize the number of pets seen through efficient hospital operations.
• Provide exceptional service and educate clients about pet health.

Skills

Leadership

Customer Focus

Communication

Client Service

Time Management

Job description

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Client Service Coordinator

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner. The role involves influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and managing client flow to ensure superior care and maximum team productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients, ensuring comfort, and educating about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

The Five Principles

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support total responsibility and accountability.
• Mutuality: Seek mutual benefits and shared success.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Foster freedom to innovate and sustain profitability.

Qualifications and Competencies

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional skills in Preventative Care, OWPs, Communication (Spanish a Plus), Client Service, Priority Setting, Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task efficiently.
• Strong communication skills in English, both written and verbal.
• Organizational skills and systematic approach.
• Problem-solving ability.
• Excellent client service skills.
• Follow instructions accurately.
• Basic mathematical skills.

Pay Range

The pay range for this role is $17.70 - $22.62 Hourly. The specific rate depends on experience, skills, education, and location.

Benefits

At Banfield, we prioritize your well-being and professional growth with a comprehensive rewards package, including health, wellness, and financial support. Some benefits include:

• Medical, Dental, and Vision Insurance
• Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health Resources
• Life Insurance & Disability
• FSA and HSA options
• Paid Parental Leave
• Continuing Education Allowance
• Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan and Identity Protection
• Commuter Benefits
• Three Free Pet Wellness Plans
• Exclusive Discounts

Benefits eligibility varies by employment status, with full-time associates eligible for all benefits, and part-time associates eligible for selected benefits.