Client Service Coordinator - 002415

Banfield Pet Hospital; Westwood (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking a Client Service Coordinator to enhance client experiences and streamline operations. This role is essential in managing client interactions, ensuring effective communication, and promoting hospital services. The ideal candidate will excel in customer service, have strong organizational skills, and be able to work efficiently in a fast-paced environment. Join a dedicated team that values quality care and client satisfaction while contributing to a culture of mutual support and responsibility.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Provide professional and exceptional service to clients and pets.

Skills

Leadership

Customer Focus

Effective Communication

Time Management

Problem-solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly and efficient manner. The role aims to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively promote hospital services and route clients and pets to ensure excellent care and team productivity.
3. Support wellness plan clients by maximizing the number of pets seen through efficient hospital operations.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, and educating them about pet health and hospital services.
5. Assist incoming clients with documentation, pet information entry, and identification procedures.
6. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
7. Manage financial transactions accurately and follow proper procedures.
8. Perform necessary administrative functions and other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The customer is our boss; quality and value are our goals.
• Responsibility: We demand responsibility from ourselves and support others.
• Mutuality: Shared benefits create enduring relationships.
• Efficiency: Use resources fully, minimize waste, and focus on core strengths.
• Freedom: Freedom to shape our future, supported by profit.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Knowledge of Preventative Care and Optimum Wellness Plans (OWPs)
• Effective Communication and Client Service Skills
• Priority Setting and Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions
• Strong written and verbal communication skills in English
• Organizational skills to systematically carry out tasks
• Problem-solving skills to analyze and resolve issues
• Excellent client service skills ensuring attentive and courteous interactions
• Ability to follow instructions accurately and provide clear directions