Client Service Coordinator - 002147

Banfield Pet Hospital; Vernon Hills (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Coordinator to enhance client experience and streamline operations. In this dynamic role, you will manage client interactions, ensuring a welcoming environment while promoting essential services. You will be pivotal in educating clients about pet health and wellness plans, fostering long-term relationships. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and demonstrate a commitment to exceptional client service. This is an exciting opportunity to contribute to a team dedicated to pet health and client satisfaction.

Qualifications

• Strong organizational skills with a systematic approach.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients on preventative care and hospital services.

Skills

Customer Focus

Communication Skills

Time Management

Problem-solving Skills

Client Service Skills

Leadership

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner. The role aims to encourage client return and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively promote hospital services and direct the flow of clients and pets to ensure high-quality care and team productivity.
• Maximize the number of pets seen by supporting a productive and efficient hospital environment, especially for wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling appointments.
• Manage finances by maintaining accurate balances and following proper procedures during opening and closing.
• Perform administrative functions as needed.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: Our work should reflect value for money and meet customer expectations.
• Responsibility: We demand and support responsibility at all levels.
• Mutuality: Benefits should be shared and enduring.
• Efficiency: Use resources wisely, avoid waste, and focus on core strengths.
• Freedom: Profit sustains our freedom and future growth.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational skills with a systematic approach.
• Problem-solving skills with the ability to analyze and implement solutions.
• Consistently deliver attentive, courteous, and informative client service.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills including addition, subtraction, and multiplication.