Client Service Coordinator

Banfield Pet Hospital; Downers Grove (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is looking for a Client Service Coordinator to enhance the client experience. This role is pivotal in managing the flow of clients and pets, ensuring exceptional service, and promoting hospital services. You will create a welcoming environment, educate clients on pet health, and manage administrative tasks. If you are passionate about animal care and enjoy working in a dynamic environment, this position offers a fantastic opportunity to make a difference in the lives of pets and their owners.

Qualifications

• Strong communication skills to interact with clients and pets.
• Ability to manage finances and maintain accurate balances.

Responsibilities

• Manage client and pet flow to ensure excellent care.
• Educate clients on wellness plans and pet health needs.

Skills

Client Communication

Customer Service

Administrative Skills

Financial Management

Education

High School Diploma

Associate Degree

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly and efficient manner. The goal is to create a welcoming environment that encourages client return and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and directing client and pet flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen by maintaining a productive and efficient hospital environment, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients with documentation, enter pet information into the computer, and ensure proper identification. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling appointments.
6. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
7. Conduct administrative functions as necessary.
8. Other duties as assigned.