Client Service Coordinator-002133

Banfield Pet Hospital; Duncanville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and optimize hospital operations. This role emphasizes effective communication, leadership, and a commitment to exceptional service. You will be instrumental in managing client and pet flow, ensuring a productive environment, and promoting hospital services. With a focus on client retention and referrals, this position offers a dynamic work environment where your contributions will significantly impact the overall success of the team. Join a rewarding workplace that values your skills and dedication.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Life Insurance and Disability Coverage

Flexible Spending Accounts

Paid Parental Leave

Continuing Education Allowance

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task and manage multiple priorities efficiently.

Responsibilities

• Manage client and pet flow through the hospital efficiently.
• Provide exceptional client service and education.
• Assist with documentation and manage finances accurately.

Skills

Leadership

Customer Focus

Communication

Time Management

Problem Solving

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Position Overview

The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes veterinary team productivity, ensures effective communication with clients and associates, and coordinates care in a friendly and efficient manner. The role encourages client retention and referrals.

Essential Responsibilities

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Recruit new clients by promoting hospital services and managing client flow to optimize care and team productivity.
3. Increase the number of pets seen by supporting a productive hospital environment.
4. Provide professional, efficient, and exceptional service, including client education and comfort.
5. Assist clients with documentation, pet information entry, and prompt service.
6. Manage finances with accurate balances and proper procedures.
7. Perform administrative duties as needed.
8. Other duties as assigned.

Qualifications and Skills

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Preventative care and OWPs knowledge, Communication, Client Service, Priority Setting, Time Management

Capabilities

• Ability to multi-task and manage multiple priorities efficiently.
• Strong communication skills in English, both written and verbal.
• Organizational, problem-solving, client service, and mathematical skills.

Compensation

The pay range for this role is $15.39 - $19.67 hourly. The specific rate will depend on experience, skills, education, location, and applicable laws.

Benefits

We offer a comprehensive rewards package, including health, wellness, and financial benefits such as:

• Medical, Dental, and Vision Insurance
• Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health Resources
• Life Insurance and Disability Coverage
• Flexible Spending Accounts and Health Savings Account
• Paid Parental Leave
• Continuing Education Allowance
• Family Support Resources
• Fertility and Family Building Support
• Wellness and Discount Programs

Benefits eligibility varies by employment status. Full-time associates are eligible for all benefits; part-time associates are eligible for selected benefits.