Client Service Coordinator-002133

Banfield Pet Hospital; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and streamline operations. This role is pivotal in ensuring exceptional service delivery, guiding clients through their visits, and promoting wellness plans. The ideal candidate will excel in communication, multitasking, and client relations, contributing positively to a friendly and efficient environment. Join a team that values quality service and mutual benefit, and be part of a mission to provide top-notch care for pets and their owners.

Qualifications

• Strong communication skills with a focus on client service.
• Ability to multi-task and manage time effectively.

Responsibilities

• Drive the flow of clients and pets through the hospital efficiently.
• Educate clients about pet health needs and hospital services.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Job description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, entering pet information and history, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources fully, waste nothing, and do only what we do best.
• Freedom: We need freedom to shape our future; profit sustains our freedom.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task: Manage multiple tasks simultaneously, shifting focus quickly and accurately under distracting conditions.
• Communication skills: Fluent in English, strong written and verbal skills, correct spelling, appropriate vocabulary.
• Organizational ability: Systematic approach, orderly, excels at creating order from chaos.
• Problem solving skills: Identify, analyze, and resolve issues effectively.
• Client service skills: Provide attentive, courteous, and informative service consistently.
• Intellectual ability: Follow instructions accurately, provide clear directions.
• Mathematical ability: Perform basic addition, subtraction, multiplication, etc.