Client Service Coordinator - 001966

Banfield Pet Hospital; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and streamline hospital operations. This pivotal role focuses on maximizing productivity while ensuring exceptional service for both clients and their pets. The ideal candidate will embody leadership and customer focus, effectively managing client interactions and fostering a welcoming environment. Join a dedicated team that values quality and efficiency, and make a meaningful impact in the lives of pet lovers across the nation. If you thrive in a dynamic setting and are passionate about animal care, this opportunity is perfect for you.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Drive client and pet flow through the hospital for maximum productivity.
• Educate clients about pet health and hospital services.

Skills

Customer Focus

Leadership

Problem-solving

Organizational Skills

Communication Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, enter pet information and history into the computer, use proper collars and tags, and ensure prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A shared benefit will endure.
• Efficiency: Use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; profit sustains our freedom.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out assignments.
• Problem-solving skills to identify and resolve issues effectively.
• Client service skills to provide attentive, courteous, and informative service.
• Intellectual ability to follow instructions accurately and provide directions.
• Mathematical ability to perform basic calculations.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.