Client Service Coordinator - 005082

Banfield Pet Hospital; Duluth (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking network of pet care professionals as a Client Service Coordinator. In this vital role, you will enhance the experience of pet owners by ensuring a welcoming and efficient environment. Your ability to connect with clients and provide exceptional service will directly impact their loyalty and satisfaction. You will play a crucial role in educating clients about wellness plans and pet health needs while maximizing the productivity of the veterinary team. This is an exciting opportunity to be part of a dedicated team that values quality, responsibility, and client focus in a thriving pet care environment.

Qualifications

• Fluent in English with strong communication skills.
• Ability to multi-task and manage multiple tasks simultaneously.
• Organizational ability to excel at turning chaos into order.

Responsibilities

• Drive the flow of clients and pets through the hospital efficiently.
• Provide exceptional service, ensuring client and pet comfort.
• Educate clients about pet health and hospital services.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of the number of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients with instructions, information, invoices, dispensing prescriptions, retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A shared benefit is a shared benefit; it will endure.
• Efficiency: We use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills: Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task: Manage multiple tasks simultaneously, shifting attention quickly and accurately under distracting conditions.
• Communication skills: Fluent in English, with strong written and verbal skills, proper grammar, style, and vocabulary.
• Organizational ability: Systematic approach to tasks, excel at turning chaos into order.
• Problem-solving skills: Identify, analyze, and solve problems effectively.
• Client service skills: Provide attentive, courteous, and informative service, gaining personal satisfaction from delivering excellent service.
• Intellectual ability: Follow instructions accurately and provide clear directions.
• Mathematical ability: Perform basic addition, subtraction, etc.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.