client service coordinator

Banfield Pet Hospital; Peachtree City (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet healthcare is seeking a Client Service Coordinator to enhance client experiences and ensure smooth operations within the hospital. This role involves managing client interactions, educating pet owners on health needs, and supporting the veterinary team to maximize productivity. The ideal candidate will embody excellent communication skills and a passion for animal care, contributing to a welcoming and efficient environment that encourages client loyalty and referrals. Join a team dedicated to providing top-notch service and making a difference in the lives of pets and their owners.

Qualifications

• Strong customer service skills to ensure client satisfaction.
• Ability to manage administrative tasks efficiently.

Responsibilities

• Drive client flow and ensure exceptional service in the hospital.
• Assist clients with documentation and scheduling appointments.

Skills

Customer Service

Communication

Administrative Skills

Pet Care Knowledge

Education

High School Diploma

Associate's Degree

Tools

Computer Software

Point of Sale Systems

Job description

Job Description: Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.