Client Service Coordinator - 001227

Banfield Pet Hospital; Rancho Santa Margarita (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experience and optimize veterinary team productivity. This role involves managing client interactions, promoting hospital services, and ensuring seamless operations for pet care. The ideal candidate will possess exceptional communication skills and a strong customer focus, fostering an environment of trust and efficiency. Join a dynamic team dedicated to providing top-notch service and care, while encouraging client retention and referrals. This position offers a unique opportunity to make a positive impact in the lives of pets and their owners.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Assist clients with documentation and ensure prompt service.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a welcoming and efficient manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively promote hospital services and guide clients and pets to ensure excellent care and team productivity.
3. Maximize the number of pets seen by maintaining a productive hospital environment.
4. Provide professional, efficient, and exceptional service, including client education about pet health and hospital services.
5. Assist incoming clients with documentation and pet information entry, ensuring prompt service.
6. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
7. Manage finances through accurate record-keeping and proper procedures.
8. Perform administrative duties as assigned.

THE FIVE PRINCIPLES

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Knowledge of Preventative Care and Optimum Wellness Plans (OWPs)
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions
• Strong written and verbal communication skills in English
• Organizational skills and systematic approach to tasks
• Problem-solving skills with practical solutions
• Excellent client service skills
• Ability to follow instructions accurately
• Mathematical skills for handling basic calculations