Client Service Coordinator

Banfield Pet Hospital; Huntington Beach (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Coordinator to enhance client experiences and manage hospital operations. This role emphasizes exceptional communication and organizational skills, ensuring a welcoming environment for clients and their pets. You'll be instrumental in promoting hospital services, assisting clients with documentation, and managing finances. If you are passionate about animal care and thrive in a fast-paced, collaborative setting, this opportunity is perfect for you. Join a team that values quality, responsibility, and mutuality in its service approach.

Qualifications

• 1 year of related experience in a client service role.
• Preferred medical background for better client education.

Responsibilities

• Manage client and pet flow through the hospital efficiently.
• Provide exceptional service and education about pet health.

Skills

Leadership

Customer Focus

Excellent Communication

Organizational Skills

Problem Solving

Client Service Skills

Education

High School Diploma or equivalent

Tools

Computer Skills

Job description

Client Service Coordinator Job Listing at Banfield Pet Hospital in Huntington Beach, CA (Job ID R-203476)

The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc.
• Actively promote hospital services and manage client flow for optimal care and team productivity.
• Maximize pet visits through efficient hospital operations to support wellness plan clients.
• Provide professional, efficient, and exceptional service, including client education about pet health and hospital services.
• Assist incoming clients with documentation, pet information entry, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances with accurate balances and proper procedures.
• Perform administrative functions as needed.

THE FIVE PRINCIPLES

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

QUALIFICATIONS AND COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care, OWPs

CAPABILITIES AND EXPERIENCE

• Multi-tasking, Excellent Communication, Organizational Skills, Problem Solving, Client Service Skills, Follow Instructions, Mathematical and Computer Skills

ATTITUDES

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Resiliency

SPECIAL WORKING CONDITIONS

• Long periods at a computer, confidence around pets, working weekends/evenings, physical ability to perform duties, exposure to pets and hazards.

EXPERIENCE, EDUCATION, AND TRAINING

• High School Diploma or equivalent preferred, 1 year related experience, medical background preferred.