Client Service Coordinator - 000102

Banfield Pet Hospital; Aliso Viejo (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in veterinary services is seeking a Client Service Coordinator to enhance client experience and support the veterinary team. In this role, you will manage client interactions, promote hospital services, and ensure efficient operations. This position is ideal for individuals who are passionate about animal care and possess strong communication skills. Join a supportive environment where your contributions will directly impact client satisfaction and pet wellness. If you thrive in a dynamic setting and enjoy fostering relationships, this opportunity is perfect for you.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Ability to multi-task and manage financial transactions efficiently.

Responsibilities

• Manage client flow and ensure exceptional service in a veterinary setting.
• Support hospital productivity by promoting services and managing appointments.

Skills

Leadership

Customer Focus

Strong Communication Skills

Time Management

Problem-Solving Skills

Job description

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Job Summary

The Client Service Coordinator ('CSC') manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and provides a welcoming, friendly, efficient environment. The role encourages client retention and referrals.

Key Responsibilities

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Recruit new clients by promoting hospital services and directing client flow.
3. Support the hospital's productivity by maximizing pet visits and supporting wellness plans.
4. Provide professional, efficient, and exceptional service, including client education and comfort.
5. Assist clients with documentation, pet information entry, and identification.
6. Facilitate outgoing client instructions, prescriptions, retail sales, and appointment scheduling.
7. Manage financial transactions and maintain accurate records.
8. Perform administrative duties as needed.
9. Other duties as assigned.

Qualifications & Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and OWPs
• Strong Communication and Client Service Skills
• Priority Setting and Time Management

Capabilities and Experience

• Ability to multi-task efficiently under distracting conditions.
• Excellent verbal and written English communication skills.
• Organizational skills with a systematic approach to tasks.
• Strong problem-solving skills, translating issues into solutions.
• Consistent delivery of attentive, courteous client service.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for handling transactions.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Veterinary Services