Client Service Coordinator - 000668

Banfield Pet Hospital; Chesapeake (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Client Service Coordinator, where you'll be the welcoming face for clients and their pets. This role is pivotal in ensuring a smooth flow of services, maximizing team productivity, and providing exceptional care. You'll have the opportunity to educate clients about wellness plans and guide them through their visits, all while fostering a friendly and efficient environment. With a focus on quality and mutual success, this position offers a chance to grow in a supportive atmosphere that values your contributions and well-being.

Benefits

Health Insurance

Wellness Programs

Financial Support

Pet Care Discounts

Qualifications

• Exceptional written and verbal communication skills in English.
• Ability to multi-task effectively under distracting conditions.

Responsibilities

• Maximize client and pet flow to ensure superior care.
• Educate clients about wellness plans and pet health.

Skills

Leadership

Customer Focus

Communication Skills

Problem-solving Skills

Time Management

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating about pet health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, pet information entry, proper identification, and prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following opening and closing procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support total responsibility and accountability.
• Mutuality: Ensure mutual benefit and shared success.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Foster freedom to shape our future and sustain profit.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Exceptional written and verbal communication skills in English.
• Strong organizational skills and systematic approach.
• Problem-solving skills with ability to analyze and resolve issues.
• Consistent client service focus and satisfaction.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for basic calculations.

The pay range for this role is $15.00 - $18.69 Hourly. This range reflects general market rates and may vary based on experience, skills, education, location, or applicable laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and your pets. Check out some of our “Meow-velous” benefits:

... (rest of benefits omitted for brevity) ...

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).