Client Service Coordinator

Banfield Pet Hospital; Town of Henrietta (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Client Service Coordinator to join their team in Henrietta, NY. This role is pivotal in delivering exceptional service to clients and their pets, ensuring a warm welcome and efficient management of hospital operations. You'll engage with clients, educate them about pet health, and support the veterinary team in maximizing productivity. With a focus on quality and mutual benefit, this position offers a rewarding opportunity to contribute to the well-being of pets and their owners while enjoying a comprehensive benefits package. If you are passionate about animal care and client service, this role could be the perfect fit for you.

Benefits

Medical, Dental, and Vision Insurance

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Life Insurance & Disability

Continuing Education Allowance

Paid Parental Leave

Family Support Resources

Digital exercise therapy

Commuter benefits

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Ability to manage finances and maintain accurate balances.

Responsibilities

• Promote hospital services and manage client flow for optimal care.
• Educate clients on wellness plans and assist with documentation.

Skills

Customer Focus

Leadership

Integrity

Job description

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Full-Time Client Service Coordinator at the Henrietta NY location:

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing necessary documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

THE FIVE PRINCIPLES:

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – Use resources fully, waste nothing, and do only what we do best.
• Freedom – We need freedom to shape our future; profit sustains that freedom.

HIRING QUALIFICATIONS / COMPETENCIES:

Leadership, Customer Focus, Peer Relationships, Integrity & Trust

The pay range for this role is $15.39 - $19.67 hourly. The specific rate depends on experience, skills, education, location, and applicable laws.

Benefits:

We prioritize your well-being and professional growth with a comprehensive rewards package, including:

• Medical, Dental, and Vision Insurance: Covering essential health and wellness needs.
• Retirement Plans (401(k) and Roth): Including company match to help build your future.
• Student Debt Relief Program (for Full-Time DVMs): Supporting veterinary professionals with student debt.
• Paid Time Off and Holidays: For rest and personal days.
• Mental Health Resources: Including coaching and counseling.
• Life Insurance & Disability: Company-paid and supplemental options.
• FSA and HSA: Tax-advantaged healthcare savings accounts.
• Paid Parental Leave: For birth and adoption.
• Continuing Education Allowance: For eligible positions.
• Family Support Resources: Backup care, fertility support, and more.
• Additional Benefits: Digital exercise therapy, legal and identity protection plans, commuter benefits, pet wellness plans, discounts, and more.

Eligibility for benefits depends on employment status, with full-time associates eligible for all programs, and part-time associates for those benefits marked with an asterisk.