Client Service Coordinator

Agnello & Rogers; Skokie (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

BluePearl Pet Hospital is seeking a Part-Time Client Service Coordinator in Skokie, IL. This role involves providing excellent customer service, greeting clients, and supporting them compassionately during their visits. Join a team dedicated to exceptional pet care and professional growth.

Benefits

Trupanion pet insurance

Discounts on pet treatments

Annual education allowances

Leadership workshops

Qualifications

• Excellent customer service skills required.
• Ability to function calmly in emotionally challenging situations.
• Compassionate listener.

Responsibilities

• Greet clients warmly and assess their needs.
• Confirm appointments and provide preparation instructions.
• Offer emotional support to grieving clients.

Skills

Customer Service

Compassion

Communication

Job description

BluePearl Pet Hospital in Skokie, IL is looking for an experienced Part-Time Client Service Coordinator to join our team!

Are you an excellent customer service professional?

Do you offer guidance, comfort, and support?

Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are vital to our hospital's success. You will be the first BluePearl Associate that clients see, ensuring they receive the care and attention they need. You must be able to function calmly and compassionately, especially in emotionally challenging situations.

Pay Range CSCI-II:

$19.80 - $28.27/hour

*This pay band depends on local veterinary licensing, experience, and advancement through our competency assessment tool.

Schedule:

Part-Time

Responsibilities as a Veterinary Receptionist:

1. Greet clients warmly and make friendly eye contact upon entry.
2. Offer a friendly smile, maintain strong eye contact, and have an approachable demeanor.
3. Be a compassionate listener.
4. Speak clearly, slowly, and calmly in person and on the phone to ensure clients understand.
5. Assess each client's needs upon arrival, including the pet's condition.
6. Determine emergency status (e.g., "stat" vs. "standard") for arrivals.
7. Respond to non-patient calls or visitors and connect them to the appropriate team member.
8. Confirm all appointments in advance and provide accurate preparation instructions to clients.
9. Offer emotional support and resource materials to grieving clients discreetly and compassionately.
10. Serve as a liaison during pet remains handling, ensuring a complete, accurate, and compassionate process.

Why BluePearl?

1. We are passionate about pets, offering Trupanion pet insurance and discounts on pet treatments, procedures, and food to our associates.
2. We support growth and development through talent programs, leadership workshops, and career advancement opportunities within Mars Veterinary Health.
3. We promote continuous learning with annual education allowances, free sessions, BluePearl University training, and access to over 2,000 medical journals.
4. We have regional licensed social workers to provide guidance on maintaining a healthy lifestyle in a fast-paced environment.
5. We foster a family-like culture, emphasizing teamwork and remarkable pet care.

BluePearl is committed to diversity and equal opportunity. We welcome applicants regardless of race, color, national origin, religion, sex, age, disability, and other protected characteristics. Accommodation requests during the application process are available upon request. We are a Drug-Free Workplace.