Client Service Coordinator

MEININGER Hotels; Skokie (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

BluePearl Pet Hospital is seeking a Part-Time Client Service Coordinator in Skokie, IL. This role focuses on providing exceptional customer service to clients and ensuring a positive experience for them and their pets. Responsibilities include addressing client needs, greeting clients warmly, and providing emotional support during challenging times. Join a team committed to growth and a family-like work environment that values diversity and continuous learning.

Benefits

Trupanion pet insurance

Discounts for pet treatments

Annual continuing education allowance

Access to training resources

Qualifications

• Proven customer service experience is essential.
• Ability to remain calm and compassionate in emotional situations.
• Clear and effective communication skills in person and on the telephone.

Responsibilities

• Greet and acknowledge each client warmly upon arrival.
• Assess clients' needs and pet conditions immediately.
• Provide emotional support to grieving clients.

Skills

Customer Service

Compassionate Listening

Communication

Emotional Support

Job description

BluePearl Pet Hospital in Skokie, IL is looking for an experienced Part-Time Client Service Coordinator to join our team!

Are you an excellent customer service professional?

Do you offer guidance, comfort, and support?

Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Pay Range CSCI-II: $19.80 - $28.27/hour

*This pay band is dependent on local veterinary licensing, experience, and advancement through our competency assessment tool.

Schedule: Full-Time

As a Veterinary Receptionist:

1. You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
2. You are always offering a friendly smile, strong eye contact, and an approachable demeanor.
3. You are a compassionate listener.
4. You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
5. You will assess immediately upon arrival each client's needs, as well as the pet's general condition.
6. You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
7. You will respond to non-patient calls or visitors and connect them to the appropriate team member.
8. You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
9. You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
10. You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

1. Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
2. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We focus on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
3. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and access to over 2,000 medical journals for our clinicians.
4. A regional licensed social worker can provide guidance, advice, and tips on maintaining a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
5. We promote a family-like culture in our hospitals. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer. All applicants will receive consideration without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law. Assistance or accommodations for disabilities are available upon request during the application process. No applicant will be penalized for requesting such assistance. We are an Equal Opportunity Employer and a Drug-Free Workplace.