Client Service Coordinator

Nuvance Health; Skokie (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

BluePearl Pet Hospital is seeking an experienced Part-Time Client Service Coordinator in Skokie, IL. The role emphasizes excellent customer service and compassion, ensuring clients receive the needed care and attention. Join a dedicated team passionate about veterinary medicine, with opportunities for career advancement.

Benefits

Pet insurance

Discounts on treatments

Career advancement opportunities

Education allowances

Qualifications

• Experience in a customer service role.
• Ability to remain calm in emotionally challenging situations.

Responsibilities

• Greet clients warmly and professionally.
• Listen compassionately to clients.
• Assess clients and pets upon arrival.

Skills

Customer service

Compassion

Communication

Job description

BluePearl Pet Hospital in Skokie, IL is looking for an experienced Part-Time Client Service Coordinator to join our team!

Are you an excellent customer service professional?

Do you offer guidance, comfort, and support?

Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are vital to our hospital’s success. In this role, you are the first BluePearl Associate that clients see. You will ensure each client receives the care and attention they need. You must be able to remain calm and compassionate in emotionally challenging situations.

Pay Range CSCI-II: $19.80 - $28.27/hour

*This pay band depends on local veterinary licensing, experience, and progression through our competency assessment.

Schedule: Full-Time

Responsibilities include:

1. Greeting clients warmly and professionally upon entry.
2. Maintaining friendly eye contact, a smile, and an approachable demeanor.
3. Listening compassionately to clients.
4. Communicating clearly and calmly in person and over the phone.
5. Assessing clients and pets upon arrival, determining urgency.
6. Responding to non-patient calls and directing visitors appropriately.
7. Confirming appointments and preparing clients for visits.
8. Providing emotional support and resources to grieving clients.
9. Handling pet remains with compassion and accuracy, serving as a liaison with service agencies.

Why BluePearl?

1. We are passionate about pets, offering pet insurance and discounts on treatments, procedures, and food.
2. We promote growth through skill leveling, leadership development, and career advancement opportunities.
3. We support continuous learning with education allowances, free sessions, and access to extensive medical journals.
4. We have a regional licensed social worker to support staff wellbeing.
5. We foster a family-like, respectful, and inclusive culture.

BluePearl is committed to diversity and equal opportunity employment. We provide accommodations for applicants with disabilities upon request. We are a drug-free workplace.