Client Service Coordinator-REMOTE

Mothership; Massachusetts; À distance; USD 54 000 - 60 000; Plein temps

Résumé du poste

Mothership is seeking a Client Services Coordinator to support a global pharmaceutical company. This remote role involves managing customer accounts, coordinating sales processes, and ensuring exceptional client experiences. Ideal candidates will demonstrate strong communication and organizational skills, alongside a commitment to customer service excellence.

Qualifications

• Minimum of 2 years experience supporting Sales team activities.
• Proficiency in Salesforce or other CRM platforms.
• Ability to handle confidential and sensitive information.

Responsabilités

• Act as the primary coordinator for assigned customer accounts.
• Prepare and manage customer quotes and orders using SAP.
• Handle customer communication and ensure quick resolution of inquiries.

Connaissances

Communication

Organizational skills

Analytical skills

Problem-solving

Formation

High school diploma or equivalent

Bachelor's degree in Biological Sciences

Outils

Salesforce

Microsoft Office Suite

Description du poste

About the job Client Service Coordinator-REMOTE

Location: REMOTE

Position Type: Contract

Pay: Up to 27 dollars per hour

Position Overview:

We are seeking a dedicated Client Services Coordinator to join our client, a global pharmaceutical company. This role is instrumental in supporting daily business activities and coordinating efforts across multiple departments to ensure seamless client experiences. The ideal candidate will thrive in a fast-paced environment, exhibit strong communication skills, and demonstrate a commitment to exceptional customer service.

Key Responsibilities:

Client Support:

Act as the primary coordinator for assigned customer accounts, ensuring

accurate and timely responses to client inquiries.

Quote and Order Management:

Prepare and manage customer quotes for Business Development Executives. Create and submit orders using SAP (ERP) and internal MBS systems. Coordinate the sales process through Salesforce Service Cloud.

Collaborate with Operations teams to confirm product availability and order fulfillment.

Data Management:

Manage master data tickets, purchase orders, and order acknowledgments for assigned accounts.

Follow-Up and Reporting:

Track purchase orders and communicate with customers regarding open balances. Generate donor and inventory reports to support specific client requests.

Customer Communication:

Handle customer and distributor calls, triaging requests to ensure quick resolution. Build strong relationships through effective communication and problem-solving.

Participate in team calls and cross-functional meetings to support business operations and customer satisfaction initiatives.

Process Improvement:

Maintain and refine departmental procedures for efficiency.

Qualifications:

Education and Experience:

High school diploma or equivalent required; Bachelors degree in Biological Sciences preferred.

Minimum of 2 years experience supporting Sales team activities.

Proficiency in Salesforce or other CRM platforms is required.

Skills and Abilities:

Excellent communication and relationship-building skills.

Strong organizational and time management capabilities to manage multiple tasks effectively.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Ability to learn new software quickly and adapt to evolving technologies.

Other Requirements:

Ability to handle confidential and sensitive information with discretion.

Strong analytical and quantitative skills for data interpretation.

Problem-solving skills with the ability to prioritize routine and non-routine tasks.

Must have a quiet, dedicated workspace and the ability to set up standard office equipment for remote work when applicable.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply:

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!