Client Service Coordinator

MxD; Skokie (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

BluePearl Pet Hospital is seeking a Part-Time Client Service Coordinator to enhance their team in Skokie, IL. The ideal candidate excels in customer service, demonstrates compassion, and communicates clearly. This role is pivotal in ensuring clients receive optimal care and support amidst challenging situations. Opportunities for career advancement and continued education are available within a culture dedicated to pet welfare and staff development.

Benefits

Trupanion pet insurance

Annual continuing education allowance

Access to over 2,000 medical journals

Qualifications

• Experience in customer service roles, particularly in veterinary or healthcare settings is preferred.
• Ability to function calmly and compassionately in emotionally charged situations.

Responsibilities

• Greet clients and assess their needs compassionately.
• Confirm appointments and provide accurate information.
• Serve as a liaison for grieving clients and service agencies.

Skills

Customer Service

Compassionate Listening

Clear Communication

Job description

BluePearl Pet Hospital in Skokie, IL is looking for an experienced Part-Time Client Service Coordinator to join our team!

Are you an excellent customer service professional?

Do you offer guidance, comfort, and support?

Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are vital to the success of our hospital. In this position, you are the first BluePearl Associate that clients see. You will ensure that each client receives the care and attention they need. You must be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Pay Range CSCI-II: $19.80 - $28.27/hour

*This pay band depends on local veterinary licensing, experience, and advancement through our competency assessment tool.

Schedule: Full-Time

As a Veterinary Receptionist:

1. You will greet and make friendly eye contact every time our hospital entry door opens to offer warm and professional acknowledgment.
2. You will always offer a friendly smile, strong eye contact, and an approachable demeanor.
3. You are a compassionate listener.
4. You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
5. You will assess immediately upon arrival each client's needs, as well as the pet's general condition.
6. You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
7. You will respond to non-patient calls or visitors and connect them to the appropriate team member.
8. You are responsible for confirming all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
9. You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
10. You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

1. Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
2. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We focus on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
3. We understand the importance of continuous learning. We offer annual continuing education allowance, free sessions, our own BluePearl University for training, and access to over 2,000 medical journals.
4. We have a regional licensed social worker to provide guidance and support in maintaining a healthy lifestyle in our fast-paced environment.
5. We promote a family-like culture in our hospitals, working together to lead the industry by enriching lives through remarkable pet care.

BluePearl is committed to a diverse work environment, treating all individuals with respect and dignity. We are an equal opportunity employer and provide accommodations upon request during the application process. We are also a Drug-Free Workplace.