Client Service Coordinator

Banfield Pet Hospital; Lenexa (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Client Service Coordinator, where your role is pivotal in ensuring a seamless experience for clients and their pets. You'll be the welcoming face of the hospital, guiding clients through their visits, educating them on pet health, and supporting the veterinary team to maximize productivity. This position offers the chance to make a real difference in the lives of pets and their owners. With a focus on exceptional service, you will thrive in a dynamic environment that values teamwork and client satisfaction. Embrace the opportunity to grow your career in a supportive and engaging workplace.

Qualifications

• 1 year of customer service experience preferred.
• Medical background and terminology training preferred.

Responsibilities

• Drive client flow and maximize productivity of the veterinary team.
• Educate clients about pet health and hospital services.
• Manage finances and maintain accurate balances.

Skills

Customer Service

Communication

Client Education

Administrative Skills

Education

High School Diploma or equivalent

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

· Live and exemplify the Five Principles of Mars, Inc. within self and team.

· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

· Conduct administrative functions as necessary.

· Other job duties as assigned.

SPECIAL WORKING CONDITIONS

· Ability to work at a computer for long periods of time.

· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

· High School Diploma or equivalent preferred.

· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

· One year related experience required with customer service preferred.

· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at https://jobs.banfield.com/