Client Service Coordinator

Banfield Pet Hospital; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company seeks a Client Service Coordinator to enhance client satisfaction and optimize the veterinary team's productivity. This role involves managing client interactions, promoting hospital services, and ensuring seamless care for pets. Ideal candidates will possess strong communication skills, multitasking abilities, and a customer-focused mindset. Join a dynamic team dedicated to providing exceptional service in a supportive environment, and contribute to the well-being of pets and their owners. If you thrive in a fast-paced setting and are passionate about animal care, this opportunity is perfect for you.

Qualifications

• 1 year of customer service experience preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Manage client flow and ensure effective communication.
• Provide exceptional service to clients and pets.
• Handle administrative tasks and maintain financial accuracy.

Skills

Customer Focus

Communication Skills

Multitasking

Problem-Solving

Time Management

Education

High School Diploma or equivalent

Job description

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Job Summary

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, optimizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, efficient manner. The goal is to foster client satisfaction and encourage repeat visits and referrals.

Key Responsibilities

1. Represent and embody the Five Principles of Mars, Inc. within the team.
2. Recruit new clients by promoting hospital services and managing client flow for optimal care and productivity.
3. Support the hospital's capacity to see more pets, especially those on wellness plans.
4. Provide exceptional service, including client and pet welcoming, comfort, and education about pet health.
5. Assist clients with documentation, pet information entry, and identification procedures.
6. Handle outgoing client needs, including instructions, invoicing, dispensing prescriptions, retail sales, and appointment scheduling.
7. Maintain financial accuracy and manage administrative tasks.
8. Perform other duties as assigned.

Qualifications & Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills

Functional Skills

• Preventative Care & OWPs
• Communication & Client Service Skills
• Priority & Time Management

Capabilities & Experience

• Multitasking ability
• Excellent communication skills in English
• Organizational skills
• Problem-solving skills
• Client service orientation
• Follow instructions accurately
• Mathematical and computer skills

Attitudes

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Stress tolerance and resiliency

Working Conditions

• Ability to work long hours, including weekends and evenings
• Comfort around various pets
• Physical ability to perform duties, including lifting up to 50 pounds
• Exposure to pets and potential hazards

Education & Experience

• High School Diploma or equivalent preferred
• At least 18 years old for radiography duties
• One year of related customer service experience preferred
• Medical background preferred

Additional Information

Banfield Pet Hospital is an equal opportunity employer committed to diversity and nondiscrimination in employment. We support a drug-free and smoke-free workplace.