Client Service Coordinator

Banfield Pet Hospital; East Point (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading veterinary hospital in East Point seeks a Client Service Coordinator to enhance client interactions and optimize team productivity. This role involves managing client flow, educating on pet health, and ensuring exceptional service. Ideal candidates will demonstrate strong leadership, customer focus, and integrity.

Qualifications

• Knowledge of preventative care and Optimum Wellness Plans (OWPs).

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services and ensure excellent client care.
• Assist clients with documentation and scheduling.

Skills

Leadership

Customer Focus

Integrity & Trust

Listening

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and provides a welcoming, friendly, and efficient environment. This role encourages client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and direct the flow of clients and pets to ensure excellent client care and maximize team productivity.
3. Support the hospital's wellness plan clients by maximizing the number of pets seen through efficient hospital operations.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, enter pet information into the computer, use proper identification tags, and ensure prompt service.
7. Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

The Five Principles

• Quality – The customer is our boss; quality is our work and value for money is our goal.
• Responsibility – We demand responsibility from ourselves and support the responsibility of others.
• Mutuality – A shared benefit benefits all and endures.
• Efficiency – We utilize resources fully, minimize waste, and focus on our strengths.
• Freedom – We seek the freedom to shape our future and require profit to remain free.

HIRING QUALIFICATIONS

Competencies include leadership, customer focus, peer relationships, integrity & trust, action orientation, listening, and knowledge of preventative care and Optimum Wellness Plans (OWPs).