Client Service Coordinator

Banfield Pet Hospital; Eagan (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Client Service Coordinator, where you will play a vital role in managing client and pet flow, ensuring a welcoming environment, and promoting pet wellness. This position offers the chance to enhance client relationships through exceptional service and education. You'll be part of a dedicated team that values quality and efficiency, while also enjoying a comprehensive benefits package that supports your well-being. If you're passionate about pets and customer service, this role is perfect for you!

Benefits

Health Insurance

Retirement Plans

Wellness Resources

Pet Benefits

Qualifications

• Strong communication skills and ability to multi-task efficiently.
• Proficient in client service and basic math.

Responsibilities

• Manage client and pet flow, ensuring effective communication.
• Promote hospital services and educate clients on pet health.

Skills

Customer Service

Communication

Time Management

Problem-Solving

Education

High School Diploma

Tools

MS Office

Job description

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SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming manner to promote client retention and referrals.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc.
• Recruit new clients by promoting hospital services and managing client flow for optimal care and productivity.
• Increase the number of pets seen by the hospital team, supporting wellness plan clients.
• Provide professional, efficient service, welcoming clients and educating them about pet health.
• Educate clients on wellness plans, preventative care, and hospital services.
• Assist incoming clients with documentation, pet info entry, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointments.
• Manage finances with accurate balances and proper procedures.
• Perform administrative functions as needed.
• Other duties as assigned.

THE FIVE PRINCIPLES

• Quality, Responsibility, Mutuality, Efficiency, Freedom

HIRING QUALIFICATIONS / COMPETENCIES

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening

Functional Skills

Preventative care, Communication, Client Service, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English.
• Organizational and problem-solving skills.
• Excellent client service skills.
• Ability to follow instructions and perform basic math.
• Proficient computer skills including MS Office.

ATTITUDES

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Stress Resilience

SPECIAL WORKING CONDITIONS

• Prolonged computer use, pet confidence, extended hours including weekends/evenings, physical ability to perform duties.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School diploma preferred.
• Minimum 18 years old for radiography duties.
• One year customer service experience preferred.
• Medical background and terminology training preferred.

Additional Information

We are an equal opportunity employer. The pay range is $16.16 - $20.66 per hour, based on experience and location. We offer a comprehensive benefits package including health insurance, retirement plans, wellness resources, and pet benefits.