Client Service Coordinator

Priority Dispatch Corp.; Candler-McAfee (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Client Service Coordinator who is passionate about supporting both pets and their owners. This role is essential for ensuring a positive healthcare experience for clients and patients alike. The ideal candidate will thrive in a friendly and inclusive environment, where they can utilize their excellent communication skills and empathy to provide exceptional service. With a focus on community and collaboration, this position offers a generous benefits package, including paid time off and health insurance. If you're eager to make a difference in veterinary care, this opportunity is perfect for you.

Benefits

3 weeks of PTO

100% employer-paid health insurance

Inclusive workplace

Community-focused goals

Qualifications

• Minimum one year in a customer service position required.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Provide exceptional customer service through various administrative tasks.
• Manage hospital schedule and assist with client inquiries.

Skills

Verbal and written communication skills

Active listening and problem-solving

Multi-tasking and prioritization

Bi-lingual (English-Spanish)

Decision-making skills

Interpersonal skills

Computer proficiency (Microsoft Office, ezyVet)

Attention to detail

Education

High school diploma or GED

Tools

ezyVet

Microsoft Office

Job description

Job Details

Job Location: East Lake - Atlanta, GA

Position Type: Full Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

Remedy is seeking an empathy-driven individual to join the team as a Client Service Coordinator. We are compelled to support pets and their people, which is why we are revolutionizing veterinary care in the southeast. As the first point of contact for our hospital, this position is an integral part of ensuring our clients and patients have a positive healthcare experience.

Highlights

• A friendly, inclusive environment where everyone--from our team to our furry patients--is treated with compassion and respect
• Welcoming workplace with an evolving focus on diversity, equity, and inclusion
• Generous benefits package, including 3 weeks of PTO and a 100% employer-paid health insurance option
• Community-focused organizational goals with supportive management

Duties and Responsibilities

The Client Services Coordinator must be approachable and able to communicate effectively with different audiences. The coordinator is responsible for providing exceptional customer service through various organizational and administrative tasks.

Client support

• • Greeting clients and patients, answering telephones, returning voicemails, addressingwalk-in inquiries, and processing over-the-counter sales
  • Managing hospital schedule includingmaking and confirming appointments, and placing reminder calls to clients
  • Offering educational information to clients
  • Coordinating accommodation for clients with special needs
  • Managing lobby wait-times and traffic
  • Managing electronic medical records, reports, and email correspondence
  • Coordinatingsurgery drop-offs, check-in, and check-out with medical personnel
  • Presenting and explaining the cost of services or fees to ensure transparency

Operational support

• • Maintaining and organizing patient medical records, ensuring accurate and complete data entry in the ezyVet database
  • Processing approved payment methods per hospital protocol (cash, credit card, etc.)
  • Processing end-of-day paperwork, financial reconciliation, and daily cash drawer deposits
  • Maintaining cleanliness of the lobby and front desk
  • Coordinatingwith Hospital Manager for special food orders, client concerns, financial discrepancies, or other matters as appropriate
  • Managing front desk office supplies and needs
  • Providing administrative and logistics support to medical staff and management, including assistance during high-volume periods

Qualifications

Skills and abilities

• • Excellent verbal and written communication skills
  • Ability to actively listen and solve problemsreal time with new information
  • Multi-tasking skills and abilityto prioritize tasks
  • Bi-lingual (English-Spanish) is a plus
  • Proven decision-making skills
  • Desire to work with people and animals
  • Strong interpersonal skills and a willingness to be collaborative with peers
  • Strong work ethic and ability to remain consistent and accurate in a fast-paced environment
  • Proficient at computer programs, including Microsoft Office and database management software (ezyVet)
  • Ability to build meaningful relationships
  • Ability to maintain professionalism and confidentiality by applying mature judgement and discretion
  • Desire for continued learning and to share knowledge with others
  • Attentive and detail oriented

Qualifications and Requirements

• • Highschool diploma or GED
  • Minimum one-year in a customer service position
  • Must maintain a professional appearance at all times
  • Reliable, and punctual attendance is required

Working conditions

• Performs work in a hospital/office setting
• Potentially subject to animal bites and scratches
• Physical efforts that require standing, bending, reaching, stooping, squatting, and lifting, pulling, or pushing up to 50 lbs. with reasonable accommodation, and ability to work in a noisy environment.