Client Service Concierge — Receptionist (Seasonal)

H&R Block; Rocklin (CA); On-site; USD 30,000 - 34,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to support client interactions and scheduling in a fast-paced environment in Rocklin, CA. You will greet clients, guide them to the right tax professional, and ensure their needs are met in person, by phone, or virtually.

Ideal candidates have prior customer service experience, strong multitasking, time-management, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multitasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to support client interactions and scheduling in a fast-paced environment in Rocklin, CA. You will greet clients, guide them to the right tax professional, and ensure their needs are met in person, by phone, or virtually.

Ideal candidates have prior customer service experience, strong multitasking, time-management, and proficiency with Microsoft Office.