Client Service Concierge (Reception) – Tax Season

H&R Block, Inc.; Pompton Lakes (NJ); Sur place; USD 22 000 - 37 000; Plein temps

Résumé du poste

H&R Block in Pompton Lakes, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations with a friendly, professional presence.

This on-site role includes training and the potential to advance into tax preparation or office leadership. You will need strong communication, multitasking, and basic computer skills, plus availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills while serving clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Basic computer skills

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block in Pompton Lakes, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations with a friendly, professional presence.

This on-site role includes training and the potential to advance into tax preparation or office leadership. You will need strong communication, multitasking, and basic computer skills, plus availability evenings and weekends during tax season.