Seasonal Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Ridgewood (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block in Ridgewood, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person. You will be the first friendly face and connect clients with the right tax professional based on their needs.

This role offers training, a path into tax-related roles, and a collaborative work environment with a focus on client confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Customer service

Multitasking

Office organization

Attention to detail

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Ridgewood, NJ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person. You will be the first friendly face and connect clients with the right tax professional based on their needs.

This role offers training, a path into tax-related roles, and a collaborative work environment with a focus on client confidentiality.